Service Calls

Break/Fix Repair

• Designed for contracted reactive break/fix site attendance

• Prioritised service calls depending on severity and impact on the business

• Scripted replacement of failed hardware

• Diagnosis and carry out on-site repairs where possible or replace faulty item

• Restore data and files in accordance with customer requirements

• Repair activities lasting 30 minutes to several hours

• Return defective items to central warehouse or your repair partner